PRIVACY POLICY

1. Information We Collect
We collect both personal and non-personal information to provide and improve our services. The types of information we collect include:

a. Personal Information

• Contact Information: Name, email address, phone number, postal address.

• Payment Information: Credit card details, billing address (for purchases or bookings).

• Account Information: Username, password, and other credentials if you sign up for our services or memberships.

• Booking Information: Details of any appointments, sessions, or consultations you book with us.

b. Non-Personal Information

• Browser and Device Data: Information such as your IP address, browser type, device type, operating system, and browsing behaviour on our website.

• Usage Data: Information about how you interact with our website, including pages viewed, time spent on pages, links clicked, and referring websites.
   

2. How We Use Your Information
We use the information we collect for various purposes, including:
 

• To Provide Services: To fulfil orders, process bookings, deliver web design projects, and provide coaching services.

• To Improve Our Website: To monitor website usage and make improvements based on user behaviour and feedback.

• To Process Payments: To facilitate secure transactions for purchases, memberships, or service bookings.

• To Send Communication: To respond to your inquiries, send service updates, newsletters (if you’ve subscribed), and promotional offers.

• For Personalisation: To tailor the content and services we offer to better suit your needs and preferences.

• To Ensure Compliance: To meet legal, regulatory, and contractual obligations.
   

3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

• Analyse Usage: Track how visitors navigate the site and which pages are most visited.

• Personalise Content: Deliver personalised recommendations and advertisements based on your preferences.

• Improve Website Performance: Ensure the website functions correctly on different devices and browsers.

You may disable cookies through your browser settings, but doing so may limit some functionality of our website.

 

4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

a. Service Providers
We may share your personal data with trusted third-party service providers who assist us in delivering our services, such as:

• Payment processors (to securely process transactions)

• Web hosting and design platforms

• Email marketing services

• Customer support platforms

These third parties are required to keep your information confidential and use it solely for the purpose of providing the agreed-upon services.

b. Legal Requirements
We may disclose your personal information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).

c. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership.

5. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to safeguard your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure encryption of payment and sensitive information

• Regular updates and monitoring of security protocols

• Restricted access to personal data to authorised personnel only

However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

​

6. Your Data Rights
You have certain rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can ask us to correct any inaccuracies in your personal data.

• Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.

• Restriction: You may ask us to restrict or limit the processing of your personal data.

• Objection: You may object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at info@rch.com. We may ask you to verify your identity before fulfilling your request.

​

7. Retention of Your Data
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, or contractual obligations. Once your information is no longer required, we will securely dispose of it.

8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

​

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed of any changes.
 

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email: info@itzrich.com

 

By using our website and services, you consent to the collection and use of your personal data as described in this Privacy Policy.